Cancellation Policy


If you, as a consumer, have concluded the contract by exclusively using remote means of communication such as telephone, email or the like (known as a so-called distance contract), you have the right to revoke this contract within fourteen days after the conclusion of the contract without providing stated reasons.


To exercise your right of withdrawal, you must contact:

Manfred Achtenhagen, Rondell 7-8, 17207 Ludorf, Deutschland

with a clear statement of intention of your decision (such as a letter sent by post, fax or email) to withdraw from this contract. You can use the attached template withdrawal form, but this is not compulsory. With respect to the cancellation period, it is necessary for you to send the notification of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and, at the latest, within fourteen days from the date on which we received the notification of your cancellation of this contract. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed upon with you. Under no circumstances will you be charged for any repayment charges.

If you have requested that the services begin during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided to you at the time you inform us of your decision to withdraw. This is done in proportion with the total volume of services provided for in the contract.

Note on early expiry of the right of withdrawal

Your right of revocation expires prematurely in the case of a contract for the provision of services, if we have already provided the service completely and had only begun to perform the service with your express consent, and at the same time we have confirmed your knowledge that you lose the right of withdrawal during the cancellation period if the service has already been completed by us.